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Frequently Asked Questions
Maid to Satisfy requires a 72-hour notice for all cancellations, modifications, or changes to your time or date of service. If you fail to give us a 72-hour notice we reserve the right to charge a $75 cancellation fee. All customers will receive a copy of our cancellation policy at the time of their initial appointment.
If you are set up on a recurring basis with a service agreement a separate cancellation policy applies which will be explained in the terms of your agreement.
We try our best to ensure no matter who comes out to your home to clean that they are familiar with your unique cleaning needs.
It’s not always possible to have the same cleaners each visit, especially since a lot of our cleaners are in college and only work part-time or have young children that occasionally require them to take days off. You’ll be glad to know that we are not a large franchise, we are a locally owned organization and so there is a small pool of individuals who will be cleaning your home and after just a few cleanings you will become familiar with the cleaning teams and you will easily recognize familiar faces.
Studies have also suggested that clients who always have the same two cleaners with each visit tend to see the quality of the service decrease after just a few cleanings. This is due to the cleaners becoming too familiar with cleaning a particular home and then overlooking things, this is another reason we strongly support rotating cleaning teams.
We love animals, but sometimes they don’t love us. Our crews are just fine working around your pets but if you feel that your pet may become overly anxious or aggressive while our crew is there we ask that you make temporary arrangements for that period of time, such as a room that is not being serviced, the garage, or a kennel. Please make sure that at the time of your FREE in home estimate you discuss this issue with the manager.
No. But it’s nice to be home the first cleaning so that you can meet the crew and also so you feel secure about who’s inside of your home. However you’re more than welcome to be home each time our crews clean, our maids are accustom to working around clients and besides that we enjoy the company.
No. Our maids can simply work around your stuff or we will be more that glad to clean up items for you. We understand you’re busy and it’s our job to clean, we’ll take care of it.
No. We are a professional cleaning service and ensuring your satisfaction is our priority. Our crews focus extensively on the quality of their work, they are trained from day one to NEVER rush but instead to simply work at a steady and efficient pace focusing on quality.
Most likely yes. The reason for this is because we will be bringing the house up to our standards of clean and will usually be cleaning rooms that may not have been cleaned for awhile. Once you’re scheduled on a regular and our crews are familiar with your home its usually easier to clean.
It’s a great idea to leave notes for our cleaning teams, however if there is a concern please express it by contacting our office so a manager can promptly handle your situation.
Most clients are not at home when we clean. We make personal and confidential arraignments with you on how to enter your home in the event you’re not home. Usually, a garage code or a duplicate key is best. Keys are kept at our office in a key safe accessible only to managers and released only on the day of your cleaning. Please remember if we are unable to gain access to your home on any scheduled cleaning day you will be billed a cancellation fee of $75 to compensate our crews and driving expenses.
Maid to Satisfy sets very specific times for cleanings, we clean when you wish to have us there. We set appointments with a 2-hour arrival window to allow for weather-related travel conditions, construction, or detours. Maid to Satisfy also provides evening services for your convenience.
Yes. We will provide you with an informational manager who will be able to answer all of your questions, make recommendations, and provide you with a Free no obligation Estimate. We provide Free Estimates during weekdays between the hours of 9am and 5pm.
Besides our Cancellation Policy (Explained Below) we require NO Contracts in regards to how long you must use our service’s for.
Maid to Satisfy provides a 24 hour guarantee, if our crews missed an item on your cleaning checklist contact us within 24 hours and we’ll gladly return as soon as possible and take care of it. If you notice items that we’re not cleaned but also was not on your checklist please contact our office immediately so that we can place those items on the checklist to ensure they are cleaned on your next service date. In order to ensure your complete satisfaction on every cleaning please provide as much insight into your cleaning needs at the time of your initial in home estimate.
We use Green Seal Certified products developed right here in Bolivar Ohio. Maid to Satisfy uses State-of-the-Art backpack ProTeam HEPA Vacuums, which capture 99.97% of all dust, allergens, bacteria, pet dander, pollen and many other household pollutants. Our vacuums are CRI Gold Certified meaning they provide superior cleaning without damaging carpets. From our 4 Stage HEPA Filtration vacuums down to the Microfiber cloths our crews clean with and everything in between we use only the best. No one knows your home better than you and if there’s a specific product you wish we use please leave it out on the day of your cleaning and we’ll gladly use it per your instructions.
Maid to Satisfy always sends a team of 2 cleaners, occasionally you will have a manager oversee the cleaning or check up on the crews.
All of our employees go through a very selective hiring process consisting of State and Federal background checks along with a complete driving records check.
Yes Maid to Satisfy is Licensed through the State of Ohio as Maid to Satisfy LLC and our Bond and Insurance is through Erie Insurance. Our Insurance is very unique most maid services do not carry this level of insurance, most cleaning service insurance only covers items broken under “care, custody, and control” meaning if a maid happens to knock over a valuable item on accident it’s not covered because it was not in their care, custody or control. Our Insurance covers accidental breakage, up to $250,000. We believe in providing the best for our client including our insurance, sure it cost a lot more but we want to ensure your covered if we make a mistake.
We accept Check, Cash or Credit. Payments are due the same day as services are rendered, if you are not able to make a payment the same day a $50 non-payment will be applied to your account. A 5% processing fee is applied to all credit card payments.
A Free In-Home Estimate is where a manager comes out and gives you a formal estimate. The manager will view the condition of the property and get a clear understanding of your expectations of the services and provide you with a copy of the estimate. If you approve the estimate you would need to contact the office to set up a date and time for a cleaning to take place. This process from the time of the first call up until your cleaning date can take up to 3 weeks, depending on how flexible you are with dates and times.
A One-Time Cleaning is where a crew arrives at your home at a specific date and time, they conduct a thorough walk-through of the home with you, and give you an estimate as to how long it will take to clean the items you described to them, the crew starts cleaning immediately. You will be charged from the time the crew arrived as this is not a Free Estimate.
One-Time Cleanings can be scheduled with very little notice required and are usually the only option for a client who is looking to get a cleaning in a short period of time.